References:Ebesu Hubbard, A. S. , Hendrickson, B. ,Fehrenbach, K. S. , & Sur, J. . . Effects of timing and sincerity ofan apology on satisfaction and changes in negative feelings during conflicts.Western Journal of Communication, 77, 305-322.
[1]孙丽媛,张宾衡,王明辉,等.道歉还是补偿?修复策略对高、低权力受害方信任修复的影响[J].心理与行为研究,2023,21(03):418-424. [2]赵静蓉.道歉的机制和力量[J].文化研究,2020,(03):4-20.